Delivery & Returns Policy
COVID-19 Shipping Update:
Due to the COVID-19 restrictions orders may take longer than usual to be delivered. If you have any concerns, please don't hesitate to contact with us via our "Contact Us" page.
Thank you for your patience and understanding during these uncertain times.
How much is shipping?
- Australian Standard Delivery is $9.95
- International Delivery is $20.00
FREE Standard Shipping if you spend $99.90 or more. (In Australia Only)
When will I receive my order?
Standard delivery for Australian Customers is 2-7 business days, depending on your location in Australia.
If you would like to use Express Delivery for any of our products, please email us on our "Contact Us" page so we can arrange that for you.
Please note that, we are Not Responsible for any delays on shipping once the order has been dispatched.
What do I do if my order arrives damaged?
Please email us on our "Contact Us" page with Your Name and a Photo of Your Package of the damaged product and we will arrange a replacement item sent to you as soon as possible.
We aim to provide you with the best possible online shopping experience. We want you to be completely happy with your purchase as we pride ourselves on providing High Quality Australian Made Products.
If you have any issues regarding your purchase i.e. damaged goods on receipt, please contact us within 7 days of purchase. Please note that, No Responsibility will be taken after 7 days of the purchased date.
Please use our "Contact Us" page so that we can help you resolve any issues quickly.
We are sure that you will be happy with your fragrance choices no matter which fragrance you choose.
Please choose your item/s carefully as We Do Not Refund or Exchange for change of mind.
Returns: (if Applicable)
It is Your Responsibility to pay shipping costs for any returned products. It is advisable that if any returned item/s are over $50 to use a trackable shipping service or to purchase shipping insurance to cover item/s that may be lost in transit.
Please note: If your item/s have not been tracked/insured and get lost in transit We Do Not Take Any Responsibility.
Shipping Costs are Non-Refundable. A credit will be given for the original product purchase price Excluding Shipping Costs.
As online sales can be made out of business hours, updates may not have been made. If by chance the item you purchased is no longer available, a full refund will be given immediately. We apologise in advance for any inconvenience caused.